网站首页 | 社区首页知微书斋 | IT110银色资产 | 群魔乱舞   

发新话题
打印

[发任务] 制作公司用户回馈系统

制作公司用户回馈系统

任务概述:

China Complaints System – Detailed Specification

HK Wentworth China have requested a web-based system that can be used to track and update the status of quality control issues regarding goods that they have supplied.

Please find attached for reference, an Excel spreadsheet containing a detailed listing of the fields that will be required. Also attached is a rough sketch of proposed layout for the form.

I have determined that five user groups will be required for the system, with varying permission levels.

The five user groups will be:

·         RO – Read Only User Group

·         CI – Complaint Initiator User Group

·         CR – Complaint Responder User Group

·         CM – Complaint Manager User Group

·         CA – Complaint Administrator User Group

All user groups will be allowed to open and view any complaint with full information. They should be able to search by complaint no, product code, and within a complaint date range.

The RO user group should not be allowed to modify any fields at all. They are only able to view complaints.

The CI user group is allowed to create a new complaint number. They are allowed to edit/modify the fields marked “CI” on the field listing.

The CR user group is allowed to view all complaints, but they are only able to add responses to the complaint. They are allowed to edit/modify the fields marked “CR” on the field listing.

The CM user group is allowed to edit/modify the fields marked “CM” on the field listing. The CM group may “close” the complaint, which must then be authorised by a member of the CA group.

The CA user group basically has full permissions on the form, and they are allowed to authorise the closure of a complaint.

Complaints form layout

The form should initially be blank. The user can then either: Search for an existing complaint using the search facility, directly enter a complaint number to bring up the details for that complaint, or choose to create a new complaint.

If a search or existing complaint number is entered, the relevant fields should be made editable to the user depending on their permissions group.

If a new complaint is entered, then the relevant fields should be made available for the user to create a new complaint.

The complaint number, originator and orig. Date fields are only updated when a new complaint is entered, at any other time they are fixed. Upon creating a new complaint, these three fields should be automatically filled in, and should not be editable by ANY user group.

Complaint number should be a sequential integer. This will be used as the primary unique index to identify each individual complaint.

Originator should be set to the currently logged in user’s ID of the user who has created the new complaint.

Orig. Date should be set to the date of when the complaint has been created.

Complaint Classification should be a drop down list.

Product code should be a free text entry.

Quantity / Percentage should be a numerical input.

Batch Number should be a free text entry.

Manufacturer should be a drop down list.

Invoice no. Should be a free text entry.

Delivery or goods in date should be a date formatted entry.

Is this the first delivery? Is a logical field with Yes OR No options.

Nature of complaint should be a free text entry.

Photos should contain an “attach” button, with the user able to upload JPG images to the complaint. The images should then be viewable by other users, either through http:// links or through clickable icons

Samples sent should be a logical field with Yes OR No options. If Yes is selected, then the following three fields become available for data entry.

Consignee should be a free text entry, available if the samples sent option is set to Yes.

Tracking No should be a free text entry, available if the samples sent option is set to Yes.

Sent By should be a free text entry, available if the samples sent option is set to Yes.

Expected solve date should be a date formatted entry.

Best Before should be a date formatted entry.

Response should be a free text entry.

Response by should be set to the currently logged in user’s Id of the user who has created the new response.

Action needed by should be a drop down list of all user names that have a login to the China Complaints form. The user may select another user that needs to perform an “action” on the complaint. They may also leave this blank if their response is for information purposes only.

Response date should be set to the current date when the new response is created.

Close complaint should be a check box that only the CM group can select to “close” the complaint.

Authorise close complaint should be a check box that only the CA group can select to authorise the close of the complaint.

Notifications issued from complaints form:

We require the complaints system to send notifications of various types to various users / user groups when certain actions occur on the form.

There are four trigger points in the system that will generate notifications.

1.      SUBMIT / UPDATE COMPLAINT Button

2.      SUBMIT RESPONSE Button

3.      Close Complaint Check Box

4.      Authorise Close Complaint Check Box



A.     When a new complaint is made, or an existing one has been modified, a notification needs to be sent to XXXXXXXXXXXXXXXX “New Complaint No: 123456789 has been added”



B.      When a new response has been added to the complaint, a notification needs to be sent to XXXXXXXXXXX. “A new response for Complaint No: 123456789 has been added”.



C.    If the new response contains an action for a certain person, they will need to be notified that they have an action pending. “You have a new action for Complaint No: 123456789”.



D.     When the Close Complaint option is ticked by a member of the CM group, the CA group need to be notified. “Complaint No: 123456789 has been marked as complete. Please Authorise”.



E.      When the Authorise Close Complaint option has been ticked by a member of the CA group, XXXXXXXXXX needs to be notified “Complaint No: 123456789 has been closed”.

Other Requirements:

We require the complaints system to be fully functional in both English and Chinese character sets. Our China office will provide translation of field names, buttons, labels etc.

We require the complaints system to be exportable to Excel or Access so that the complaints can be archived / stored / reported upon.

We require all complaint forms to be printable from the web page.

任务流程:  按上述要求设计一个系统框架,提交您设计的系统框架给我公司,满足本公司要求即为中标,中标后如方便可到本公司进行框架的完善,如不方便来本公司可电话邮件联系,本系统制作完成后,系统制作者承担一年的技术咨询服务,一年后提供有偿技术咨询。

希望有5年以上网站设计经验的个人或团队积极参与,最好是北京的,方便当面交流

本帖隐藏的内容需要回复才可以浏览

TOP

项桉

念狃? 溴睃.
蔓 棂弪

TOP

发新话题